Automate Non-Delivery Reports & Turn Failed Deliveries into Successful Orders
Don't let fake remarks by courier riders trigger costly RTO returns. Nanoshipy captures delivery exception events instantly, confirms buyer availability via automated WhatsApp bots, and transmits reattempt instructions directly to courier APIs.
What is NDR (Non-Delivery Report) in E-commerce?
An NDR (Non-Delivery Report) is a notification raised by a courier partner when an attempt to deliver an e-commerce order fails due to reasons such as "Customer Unavailable", "Incomplete Address", "Customer Refused", or "Door Closed". NDR management software automates real-time customer communication to verify buyer intent, collect alternate phone numbers/addresses, and re-trigger delivery before the package is returned to origin (RTO).
The Nanoshipy 3-Step Automated NDR Engine
How our closed-loop delivery exception workflow saves up to 45% of at-risk shipments.
Instant NDR Webhook Capture
The second a courier scans a package as failed delivery, Nanoshipy intercepts the webhook payload and creates an actionable exception record in your NDR queue.
Automated WhatsApp Buyer Prompt
An interactive WhatsApp message is sent to the buyer asking: "Did our delivery executive reach you?" Buyers can update address details or choose preferred reattempt dates with one tap.
Real-Time Carrier API Instruction
Customer responses and updated delivery notes are relayed back into Delhivery, Ekart, or Blue Dart APIs in real-time, enforcing the courier to reattempt delivery without delay.