Question 1

What is Nanoshipy and how does it work?

Accepted Answer

Nanoshipy is an all-in-one multi-courier shipping and logistics aggregation platform designed for Indian Social Sellers, D2C brands, resellers, and retail partners. It consolidates top carriers (Delhivery, Ekart, Blue Dart, DTDC, XpressBees) into a single unified window for 1-click AWB label generation, automated tracking, NDR management, and doorstep pickup.

Question 2

Who can use Nanoshipy?

Accepted Answer

Anyone shipping physical goods in India — including Instagram & WhatsApp social sellers, Shopify and WooCommerce brand owners, wholesale distributors, cyber cafe owners, and courier booking counter operators.

Question 3

Do I need separate contracts with Delhivery, Ekart, or Blue Dart?

Accepted Answer

No. Nanoshipy provides instant aggregated access to India's top couriers under our pre-negotiated commercial partnerships. You book and manage everything from your single Nanoshipy wallet.

Question 4

How many pincodes does Nanoshipy cover?

Accepted Answer

Nanoshipy covers 29,000+ pincodes across India, including metro hubs, Tier 2, Tier 3 cities, and regional areas.

Question 5

How does doorstep pickup work?

Accepted Answer

Once you create a shipment and generate an AWB label, a pickup request is automatically transmitted to the chosen courier carrier. The courier executive visits your warehouse, store, or home pickup location daily to scan and collect the parcels.

Question 6

Can I choose which courier handles my order?

Accepted Answer

Yes. You can select your preferred carrier based on lowest rate, fastest estimated delivery time, or courier serviceability rating, or allow our smart routing engine to pick the optimal carrier automatically.

Question 7

Is there any monthly subscription fee or setup charge?

Accepted Answer

No. Nanoshipy operates on a transparent prepaid wallet model. You only pay for the actual shipments you dispatch, with zero mandatory monthly platform maintenance fees.

Question 8

How do I recharge my seller wallet?

Accepted Answer

You can recharge your prepaid wallet instantly via UPI, QR code, Debit/Credit Card, or NetBanking. Shipping freight is automatically deducted when you generate an AWB label.

Question 9

How does Cash on Delivery (COD) remittance work?

Accepted Answer

When parcels are delivered via COD, cash collected from the buyer by the courier is reconciled and credited directly to your registered bank account or platform wallet on the agreed remittance cycle.

Question 10

What is Non-Delivery Report (NDR) management?

Accepted Answer

When a courier delivery attempt fails (e.g., customer unavailable, wrong address, door locked), it triggers an NDR exception. Nanoshipy immediately dispatches automated WhatsApp follow-ups to the buyer to re-confirm address details and schedule a fresh delivery attempt.

Question 11

How does Nanoshipy help reduce Return to Origin (RTO)?

Accepted Answer

By combining automated buyer verification, proactive WhatsApp notifications before out-for-delivery, and fast NDR exception workflows, Nanoshipy helps sellers reduce RTO freight losses significantly.

Frequently Asked Questions About Nanoshipy

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